Skip to main content

Guarantor Login

  1. Guarantors can click on the link in the SMS or Email message which they have received.

  2. They will be directed to a login page where they need to enter Guarantor’s or Patient's last name, Patient’s first name and Patient’s date of birth

  3. Once the above information is provided and clicking on the Submit button, the system would be navigated to the guarantor dashboard page

  4. The Guarantor home page will display the outstanding balance, each patient's account number and EOB and previously made payments.

  5. Clicking on the Pay button, the application would be navigated to select a payment method page

  6. The next page shows the confirmation of card details entered and the amount options to pay. Partial amount can be paid by entering the amount in the amount field. If the guarantor has copay balance also to be paid, mimimum amount that will be allowed is the copay amount.

  7. The Guarantor clicks on the Pay button. Once payment is done, a receipt can be sent to the guarantor by entering an email address.

  8. In case of practice groups with shared patient data, guarantor's have option to switch between locations and view/pay statements at those locations.